Privacy Policy

Effective Date / Last Updated: November 26, 2019


This Privacy Policy (“Policy”) describes the Personal Information collected by or on behalf of Pilot Light (“Pilot Light,” “we,” “us,” or “our”) and its vendors through this website, including the Pilot Light portal (collectively, the “Site”), and how Personal Information is used, protected and shared. If you have questions or concerns about this Policy, please contact us as set forth below.




We may modify this Policy at any time. All changes will be effective immediately upon posting to the Site.  Material changes will be conspicuously posted on the Site or otherwise communicated to you.


Website Terms


If you use this Site, you must comply with our Term of Use (“Terms“) found here


We Collect Data You Provide


Personal Information. You can visit the Site without submitting Personal Information. If you elect to provide data that personally identifies you (“Personal Information”) such as your name, email address, mailing address, phone number, or payment data, we will collect, use, and share such Personal Information pursuant to this Policy and applicable law.


Personal Information is required to use certain Site features, for example, to create or access the Pilot Light portal, make donations, contact us via email, phone, or our Contact form (where we may retain your message’s content and our response), review or apply for job openings, receive or request data from us (e.g., newsletters), and respond to communications from us (e.g., surveys and promotional events).


Pilot Light Portal Accounts.  If you are a teacher you may create an online account to access the Pilot Light portal.  To create an account you must submit your name and email address, the school you teach at (including the city and zip code for where the school is located), the type of school (e.g. public, charter, private, home school, or other type of school), the grade levels and subjects you teach, the content you typically use to teach and a brief explanation as to how you initially heard about Pilot Light.  You also must create a login and password. This data is used to populate a profile within your account.  We may send you surveys, including via email, relating to your activity in the portal to learn more about how you use the portal, our services, and the content in the portal.  We also will collect any reviews that you choose to provide.     


Marketing Communications; Email Opt-Out. If you provide your email address to us, you understand that we may send you emails, including marketing emails.  We may use third-party providers to deliver communications to you. You may opt-out of marketing emails by using the unsubscribe link in the email or contacting us at with “Unsubscribe” in the subject line. To opt out of other communications (e.g., postal marketing and telemarketing), please contact us as set forth below. Opting out of marketing communications does not opt you out of all communications from us, such as communications about your account or transactions.


Applying to Volunteer or Work for Pilot Light.  When you apply to work for Pilot Light or volunteer with Pilot Light, we only use your application materials to evaluate your qualifications to work or volunteer with Pilot Light. 




When you make donations online, you are directed to a third-party website hosted by Neon One, LLC (“Neon”).  This means that this Policy does not apply to the Personal Information you provide when you make a donation online, but instead Neon’s privacy policy applies.  Please read Neon’s privacy policy found here to learn how they handle your Personal Information.  Your credit and debit card information is also provided, through the Neon website, directly to our PCI-compliant third-party payment processor (“Authorize”). 


Pilot Light receives certain information relating to your donation activities, such as your name and contact information.  Pilot Light does not directly access, handle, or store your credit or debit card information. We may receive and keep a record of your donations. We may also keep and store your payment card’s last four digits to facilitate future orders.


When you submit a donation, you have the option to create an account or sign-in using Twitter or Facebook.  You also have the option to donate without creating an account or signing-in with Twitter or Facebook.  If you choose to create an account, Pilot Light will receive any account information that you submit when you create your account.  If you sign-in using your social media account, Pilot Light and Neon receive your user ID, name, email address, address, and other similar contact information.


Data Automatically Collected


Account Activity. We may collect data about how you use (i) your online account, and (ii) the Site and portal when you are logged into your account.  For example, we may track what you download from the Site or portal, the pages you visit, and any activities you perform when you use the Site or portal.  We may combine this information with other Personal Information we have collected about you. 


Cookies & Other Tracking Technologies.


What types of online tracking mechanisms do we use? We may use cookies, web beacons, pixel tags and other tracking technologies (collectively “Cookies“) on our Site. 


What are cookies and web beacons / pixel tags? A cookie is a small text file that our Site saves onto your computer or device when you use the Site that provides us certain information about your activities.  Cookies allow the Site to remember your actions and preferences and recognize you or your browser, along with some information you provided.  Web beacons / pixel tags are small graphics on a webpage that monitor your activity when viewing a webpage.


Why do we collect Cookies? We use Cookies to:

  • make our Site function properly;
  • provide personalized experiences;
  • tailor our interactions with you;
  • help with our marketing efforts;
  • provide us with valuable data and statistics about the usage and effectiveness of our Site and to help us improve our Site; and
  • help us improve our services.


What type of information do Cookies collect? The Cookies on our Site may collect information such as:

  • IP  addresses assigned to the computers and other devices you use;
  • your internet service provider;
  • device ID number;
  • approximate geographic location;
  • browser type;
  • Site pages visited;
  • websites you access before and after visiting the Site, and
  • data related to how and when you use the Site.

We may combine information from Cookies with other Personal Information.


How long do Cookies last? A Cookie can either be a “session” Cookie or a “persistent” Cookie.  Session Cookies exist only for so long as you are visiting the applicable Site and are typically deleted when you exit your web browser.  Persistent Cookies exist for a set period of time, for example, up to several months or years. Each time you visit a Site that has implemented a persistent Cookie, the persistent Cookie is renewed and that Cookie will remain active until its predetermined expiration date.  You can manually delete persistent Cookies through your browser settings.


Flash cookies differ from other browser cookies regarding the amount and types of data collected and how the data is stored. Your browser will not remove and cannot manage Flash cookies in the same way as other Cookies. To learn about managing your Flash cookie settings, visit the Flash player settings page on Adobe’s website here.


We are not responsible for third-party Cookies. Cookies may either be “first-party” or “third-party” Cookies.  A first-party Cookie allows your web browser to talk to the actual Site that you are visiting (i.e. this Site).  A third-party Cookie allows your web browser to talk to a third-party website, such as the source of an ad that appears on the website you are visiting or a third-party analytics provider.  We do not have control over third-party Cookies.  Third-party Cookies are not governed by this Policy.


How do you manage Cookies or opt-out? Most browsers automatically accept cookies. You can disable this function by changing your browser settings, but disabling cookies may impact your use and enjoyment of the Site.  Not all features or functions of the Site may work properly if you disable Cookies.  You cannot disable all Cookies, such as Cookies that are essential to the functioning of the Site.


California’s “Do-Not-Track” Requirement.  we currently do not honor “do not track” requests. 


Google Analytics. We use Google Analytics to collect and process information about your use of the Site. Google sets cookies and then your web browser will automatically send data to Google. Google uses this data to provide us with reports that we use to improve the Site’s structure and content.


We may implement additional add-on services to Google Analytics, such as Demographics and Interest Reporting. Demographics and Interest Reporting uses Cookies to collect data about our Site traffic by tracking users across websites and across time to provide us with analytics on our user base.


To learn more about how Google uses data, visit Google’s Privacy Policy.  You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Websites.


Google Ads.  The Site may use advertising networks and services that are managed and provided by third-parties, including Google Ads.  The Site may collect information about your visits to and interactions with the Site and other websites and will use that information to target advertisements for goods and services to you. The information collected may be associated with your Personal Information. These targeted advertisements may appear on the Site or on other websites. Advertising networks often gather data about consumers who view advertisements to make inferences about a consumer’s interests and preferences, which enables their computers to deliver advertisements directly targeted to the consumer’s specific interests. This practice is often referred to as “online behavioral advertising.”  You may opt-out of receiving ads that are tailored to your preferences using Google Ads by visiting  You can also visit your Google account to opt-out.  Opting out only prevents certain ads tailored to your preferences through use of Google Ads and does not opt you out of receiving all ads.


Videos; Embedded Content. The Site contains videos and embedded content provided by Pilot Light and third parties, including visible content and/or feeds scripts embedded in the Site’s code. Pilot Light and such third parties may collect data about how you interact with such content (e.g., YouTube may collect usage data on videos embedded on the Site as described in YouTube’s Privacy Policy). By watching the videos and interacting with such content, you agree to the collection and use of such data.  Even if you do not watch videos, YouTube may still collect certain information about your interactions with our Site if you are signed into your YouTube account when accessing our Site.  YouTube, LLC is owned by Google.  Please see Google’s privacy policy for more information.


Data from Other Sources


We obtain data about individuals from various third-party companies and public sources and we may combine that data with other Personal Information. This enhances our existing data about our users (e.g., adding address data), improves our ability to contact you, and enhances our marketing capabilities.


Social Media


We are active on social media, including Facebook, Twitter, Instagram, YouTube and Pinterest (“Social Media”). Anything you post on Social Media is public information and will not be treated confidentially. We may post (or re-post) on the Site and our Social Media pages any comments or content that you post on our Social Media pages. You agree to hold Pilot Light and its affiliates harmless and without liability for the results of any and all content you post on Pilot Light’s Social Media.


The Site allows you to connect and share data with Social Media. These features may require us to use cookies, plug-ins, and APIs provided by such Social Media to facilitate those communications and features.  The Site may use advertising networks and services offered by Social Media to deliver advertising content. Use of these services requires Social Media to implement cookies or pixel tags to deliver ads to you while you access the Site.


Your use of Social Media is governed by the privacy policies and terms of the third parties that own and operate those websites and not by this Policy. We encourage you to review those policies and terms.


How We Use Personal Information.  We use Personal Information for the following purposes:


As Stated or Agreed to at the Point of Collection.  We may use Personal Information for the purposes stated or agreed-to (or as is obvious) at the point of collection.  For example, we use Personal Information to respond to your questions, comments, or complaints.  We may also use Personal Information as requested or consented to by you.


Administration.  We use Personal Information for administrative purposes, such as managing your accounts, facilitating transactions, to inform our business strategies, to understand the Site’s demographics and user preferences, for evaluating applications, and managing profiles. We also use Personal Information to improve our products and services, as well as evaluating the effectiveness of our products, services, Site and online portal.  We use Personal Information to process donations.


Site Management.  We use Personal Information for Site management, such as troubleshooting problems, improving the content and functionality of the Site, statistical and other analyses of the Site, and to customize the Site to you and our users


Providing Updates and Advertising.  We may use Personal Information to send you promotions or to perform targeted advertising, to notify you of new events, services, products or programs, to notify you of new features of our Site, to notify you of changes to our Terms or this Policy, and for other similar communications.  For example, we may use Personal Information to send you personalized invitations and promotional materials to attend trainings that we host, to advertise conferences that we sponsor or are affiliated with, and to join focus groups that we may organize.  We use Personal Information to solicit donations.


To Protect Our Rights.  We may use Personal Information to protect our legal rights or interests, or those of third parties, including to bring a legal action against you or anyone who may be causing harm to us, our Site, or to other users of the Site.


Disclosure of Personal Information


We do not sell, rent or lease Personal Information to any third party.  We may share Personal Information with the following parties, in compliance with applicable laws:


Employees and Affiliates.  We may share Personal Information with our employees and affiliates who have a need to know the information for our business purposes.


Third-Party Service Providers.  We may share Personal Information with our third-party service providers, suppliers, consultants, agents, partners and representatives that provide services for us. 


For example, we may share Personal Information with service providers to help us host and manage the Site; provide targeted advertising and other marketing; improve the content and functionality of the Site; perform data analysis and statistical analysis; troubleshoot problems with the Site; provide payment processing services for purchases and donations; provide public relations; provide learning management systems; provide email services; provide data processing; and support or provide the security of the Site.


Government Officials / Law Enforcement.  We will cooperate with law enforcement and other governmental agencies, and may disclose Personal Information:  (i) if we believe in good faith we are legally required to disclose that Personal Information, (ii) if we are advised to disclose Personal Information by our legal counsel, or (iii) when necessary to identify, contact or bring a legal action against someone who may cause or be causing harm to, or interfering with the legal rights of, Pilot Light or any other party.


Professional Advisors.  We may share Personal Information with our professional advisors, such as our attorneys, accountants, financial advisors and business advisors, in their capacity as advisors to Pilot Light.


Change in Ownership.  In the event Pilot Light is the subject of a change of control or in the event the Site changes ownership, in whole or in part, or in the event of a bankruptcy, receivership or a similar transaction, we may provide Personal Information to the subsequent owner(s).


Other.  We may share Personal Information with third parties when explicitly requested by or consented to by you, or for the purposes for which you disclosed the Personal Information to us as indicated at the time and point of the disclosure (or as was obvious at the time and point of disclosure).


Use and Disclosure of Non-Personal Information


We may collect or create information or data that does not personally identify an individual and is not readily available for that purpose (“Non-Personal Information“).  Pilot Light may collect, use, share, transfer and otherwise process Non-Personal Information for any business purposes in its sole discretion, in compliance with applicable laws. Pilot Light is the sole and exclusive owner of any Non-Personal Information, including if it de-identifies any Personal Information so that it becomes Non-Personal Information.  


Data We Do Not Intend to Collect


Sensitive Information. Sensitive Information” is any data that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, or that involves genetic or biometric data or data concerning health or sexual orientation. We do not intend to collect any Sensitive Data from you.  Please do not provide Sensitive Data to us.


Children. The Site is not directed at children under 13 years of age. We do not knowingly collect, use, or share Personal Information from children under 13. If a parent or legal guardian learns that their child provided us with Personal Information without his or her consent, please contact us and we will make commercially reasonable attempts to delete such Personal Information.




When you provide comments or feedback about our Site, the content on the Site, or our products or services (“Feedback“), we will not treat that Feedback as confidential and we may use that Feedback for any purposes in our sole discretion so long as it does not personally identify you.  Feedback will be used without attribution or compensation to you.


Data Security


We use commercially reasonable technical and organizational measures to help secure Personal Information against loss, misuse, and alteration appropriate to the type of Personal Information processed. If a breach of your Personal Information occurs, we will notify you of the breach if required under applicable law.


You understand that no data transmission over the internet or device can be guaranteed to be 100% secure. While we strive to protect Personal Information, we do not guarantee the security of Personal Information and you provide Personal Information at your own risk.


Access from Outside the United States


If you access the Site from outside the United States, please be aware that Personal Information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of Personal Information in the United States to be equivalent to that required by the in other jurisdictions.


Governing Law


This Policy is governed by the laws of the State of Illinois, United States, without regard to conflict of laws principles.  You agree to venue and personal jurisdiction exclusively in Chicago, Illinois with respect to any dispute arising under this Policy.


Third-Party Websites


The Site may link to, or be linked to, websites not controlled by us. We are not responsible for third-parties’ privacy policies or practices. This Policy does not apply to any third-party websites or to any data that you provide to third parties. You should read the privacy policy for each website that you visit.  For example, when you (a) register for events (which occurs through Eventbrite), (b) access Google Docs, (c) complete a survey through SurveyMonkey, (d) access a chef’s restaurant page, and (e) make a donation, you are accessing third-party websites not governed by this Policy. 


Access & Update Your Personal Information


To access or update your Personal Information as it exists in our records, please visit any accounts you have created or contact us using the information below.


California Residents


Pursuant to California Civil Code Section 1798.83, if you are a California resident, you have the right to obtain: (a) a list of all third parties to whom we may have disclosed your Personal Information within the past year for direct marketing purposes, and (b) a description of the categories of Personal Information disclosed, by emailing us at


Contact Us


If you have questions or concerns regarding this Policy, contact us at:


Pilot Light

Attn:  Executive Director

1516 W. Carroll Ave., Suite 1
Chicago, IL 60607

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